Doha Bank successfully passes surveillance audit for ISO20000-2011

Doha Bank has “successfully passed” the first surveillance audit of the ISO20000-2011 re-certification, which was achieved earlier this year.  The outcome of the surveillance audit determines an organisation’s commitment towards complying with the industry standards, the bank said. By passing the surveillance audit, Doha Bank has “once again proven it has mature” IT service management processes, which are aligned with the business strategies of the bank.  Doha Bank was the first organisation in the GCC to have achieved the ISO/IEC 20000 certification in 2007 and still remains the only financial organisation in Qatar to be accredited.



Dr Seetharaman and other senior Doha Bank officials at the certification ceremony.

ISO20000-2011 is the worldwide standard specifically aimed at IT service management. It describes an integrated set of management processes for the effective delivery of IT services to the business and its customers.   Doha Bank has defined its policy for IT service management as “To adopt and adapt state of the art IT technology integrating with people and processes to support and improve all business processes.”

Group CEO Dr R Seetharaman said, “We have successfully completed 10 years of certification. The processes have matured over the years and we have reached a satisfactory level in delivery of services and support to the Business. The certification was achieved through the dedication and hard work of the IT team and their willingness to change with the changing dynamics of technology.

“The ISO 20000 certification is viewed as an assurance of quality in terms of IT services provided to business departments and branches of the bank. It validates not only how IT services are set up initially but also the ongoing improvements that are involved in providing the services. Business departments and branches of the bank can be sure that technology team of the bank are following global standards to improve and maintain the high quality IT service delivery processes so that they can concentrate on doing their core business with minimum interruptions.

“Achieving the ISO 20000 certification, in addition to the other certifications we hold, reflects the dedication of the IT and business departments and commitment of the management team to provide the resources and guidance necessary to ensure the highest level of customer service. Doha Bank believes in technology and business convergence to provide maximum automation and maintain highest standards in service culture for its customers.” The ISO certification represents official recognition for Doha Bank’s Technology Department’s commitment to quality, to applying good business practices, and their expertise as a provider of IT services to the bank, a statement said.

Sources and photo-credits: Gulf Times