Thanks to the advent of smartphones and tablets, pretty much everyone, from dads who never have to travel for work to kids who are still in middle school, can describe their lifestyle as “on-the-go.” But before this technology became ubiquitous, it was the field sales representative who was really always in motion.
A look back at that antiquated schedule—hit the road with samples, strike a deal with a customer, get approval from headquarters, return to the office to fill out forms, run down signatures and counter-signatures—shows just how far we’ve come. But much of the essence in the sales representative’s routine has stayed the same.
As the modern world becomes increasingly mobilized, no one is more on the go than the rep in the field. Only now, the “field” has expanded to encompass the entire global marketplace, and these road warriors must venture further and seal deals faster.
Fortunately for them, in an amazing synchronicity between supply and demand, mobile devices like the Samsung tablet devices put secure solutions at their fingerprints, empowering reps in far-flung places to initiate and finalize sales transactions in real time with efficiency and profitability. It’s the equivalent of holding an entire office and support staff in the palm of your hand.
How It Works
Smart companies today rely on the smart technology of tomorrow. Recently, a leading insurance company located in China was interested in enhancing customer experience by providing faster, more accessible service. Its tablet needs were straightforward: a fleet of Android devices with an auto-focus camera and a high-speed processor. The only other requirement was a cost-effective, 12-month installment payment plan, since the group’s agents would be purchasing the devices themselves.
Their solution: the Samsung GALAXY Note 10.1 for its field reps.
A key feature of the device is that it offers advanced multitasking capabilities for greater field efficiency and productivity. Powered by an octa-core or quad-core processor (depending on the sales territory), the GALAXY Note 10.1 enables reps to access customer information and prepare personalized product offerings not only on the go but on the spot. The tablet’s advanced, auto-focus camera can even snap a copy of a prospective customer’s photo ID.
As for the S-Pen, it simulates the touch of a fingertip minus the fingerprint. Looking like a premium writing instrument, its lightweight design makes it both highly controllable and accurate for writing notes, editing and touch-screen commands. But its most important function in the field may be the ability to accept a customer’s high-resolution e-signature that can quickly be converted into a PDF, and printed out or safely stored, reducing the need for paper and paper waste.
Factor in Samsung’s increasingly popular wearable technologies with B2B applications (the Gear S watch, the ruggedized Galaxy Tab Active tablet) and Samsung KNOX, a multi-layered security and biometric authentication system that provides ultimate protection, and enterprise has a one-stop shop for its mobile needs.
Recently, Samsung has announced that it is working with SAP to make business applications like CRM run on wearables, which will open new opportunities for the sales representatives on the go.
Mobility gives agents and the companies they represent an additional benefit. By responding quickly and authoritatively to customers’ needs, reps with smart devices and apps gain a competitive edge, further branding the organization as an enterprise devoted to its customers.
The aforementioned Chinese insurance company is one such example. After outfitting its field reps with the Samsung GALAXY Note 10.1, it reported an improved level of customer satisfaction and loyalty. Now, that team of agents is equipped to deliver the same top-notch quality of service wherever they go.
They are far from alone. Increasingly, multinational companies are sending sales staffs equipped with smart tablets, phones and wearables out into the field, and supporting them from home offices.
Samsung mobile devices and applications are true deal closers. Like the insurance company in China, mobilized sales representatives in the field will never have to utter the once-dreaded phrase, “I’ll have to get back to you on that.” With Samsung, there is no “back.” There is only forward, with a handshake or a bow and a “Thank you for your business.” Source: Bloomberg